1. PLACING AN ORDER

You must be aged 18 or over to place an order with Cavendish Primal.

By placing an order, you confirm that the information provided, including your name, contact details and delivery address, is accurate and complete.

We reserve the right to decline or cancel an order where we are unable to fulfil it, the information provided is incorrect, or there is another reasonable reason to do so.

These Terms & Conditions apply to all orders placed through our website.

2. YOUR ACCOUNT

You may create an account to make future orders easier.

You are responsible for keeping your account details and password secure and for all activity carried out through your account.

Please ensure that your account and contact information remains accurate and up to date.

3. ORDER CONFIRMATION

Once you place an order, we will send an order confirmation to the email address provided at checkout. This will include details of your products, order value and delivery or collection information.

Your order will be processed once payment has been successfully received.

If you enter an incorrect email address, delivery address or other information, please contact us as soon as possible. Cavendish Primal cannot be held responsible for issues resulting from incorrect information supplied at checkout.

4. AMENDING, CANCELLING & REFUNDS

Amending Your Order

Orders may be amended within 24 hours of placing the order. Any amendment request must be made within this 24-hour period using the contact details provided on our website.

Once the 24-hour period has passed, your order may already have been prepared for dispatch or collection, and we may be unable to accept amendments.

Cancelling Your Order

Orders may be cancelled within 24 hours of placing the order. Any cancellation request must be made within this 24-hour period using the contact details provided on our website.

After the 24-hour period, your order may already have been prepared for dispatch or collection, and we may therefore be unable to accept a cancellation.

Refunds

Where a cancellation is accepted within the applicable cancellation period, we will arrange a refund using the original payment method.

If a product becomes unavailable, we will contact you and, where you do not wish to accept a suitable alternative, we will arrange a refund for the unavailable item.

If your order arrives damaged, contains an incorrect item or there is a confirmed quality issue, we will assess the matter and, where appropriate, offer a replacement or refund in accordance with your legal rights.

Damaged, Incorrect or Unsatisfactory Meat

Please contact us as soon as possible if your order arrives damaged, contains an incorrect item or you are dissatisfied with the quality of a product.

We may ask you to provide photographs or other information to help us assess the issue. We will review the matter and work with you to provide an appropriate resolution.

5. SUBSCRIPTIONS

Signing Up

If you choose to subscribe to Cavendish Primal, you must provide accurate and complete information, including your contact and payment details.

By subscribing, you agree to the subscription terms, pricing and payment schedule displayed at the time of sign-up.

Subscription Payments

Your subscription payments will be taken using the payment method provided when you sign up.

It is your responsibility to ensure that your payment details remain accurate and that sufficient funds are available for each scheduled payment.

If a payment fails or cannot be processed, we may contact you to request an alternative payment method and may suspend or cancel your subscription if payment remains outstanding.

Subscription Term & Renewal

Your subscription will continue according to the subscription period and renewal terms displayed at the time of purchase.

Where a subscription renews automatically, you may cancel it in accordance with the cancellation terms provided when you sign up.

Any changes to subscription pricing or terms will be communicated to you where applicable.

Cancelling Your Subscription

You may cancel your subscription in accordance with the cancellation period and notice requirements stated at the time of sign-up.

To cancel your subscription, please contact Cavendish Primal using the relevant contact details provided on our website.

Cancellation will take effect at the end of the applicable subscription period unless otherwise stated in your subscription terms or required by law.

Subscription Refunds

Subscription payments are generally non-refundable once the relevant subscription period or order has commenced, except where a refund is required under these Terms & Conditions or applicable consumer law.

Where Cavendish Primal cancels a subscription and you have paid for a period that has not yet been provided, we will arrange an appropriate refund for the unused portion where applicable.

Changes or Cancellation by Cavendish Primal

We reserve the right to suspend or cancel a subscription where payment cannot be collected, these Terms & Conditions are breached, or circumstances beyond our reasonable control prevent us from continuing to provide the subscription service.

Where we cancel a subscription for reasons other than a breach of these Terms & Conditions, we will provide any refund that is legally due for an unused prepaid period.

Subscription Benefits

Any discounts, delivery benefits, product benefits or other offers included with your subscription will be those stated at the time you sign up.

Subscription benefits may be subject to fair usage limits or other restrictions, which will be communicated to you as part of the subscription offer.

6. PRICES AND PAYMENT

Product prices are displayed on our website and may change from time to time. The price applicable to your order will be the price shown at checkout.

Payment must be made through the payment methods available on our website at the time of purchase.

Where products are sold by weight, the final quantity and weight may vary slightly from the amount requested. Where this affects the price of your order, we will contact you where necessary before dispatch.

We aim to ensure that all prices, descriptions and product information displayed on our website are accurate. If an obvious pricing or listing error occurs, we reserve the right to correct it and contact you before fulfilling the order.

7. DELIVERY

Cavendish Primal currently delivers to London only.

Our standard delivery days are Monday to Friday. Available delivery dates and options will be shown during the ordering process.

We will make reasonable efforts to deliver your order on the selected or agreed delivery date. However, delivery times may occasionally be affected by circumstances outside our reasonable control, including severe weather, traffic, courier disruption or other unforeseen events.

You are responsible for providing a correct and accessible delivery address and ensuring that someone is available to receive the order where required.

If an order cannot be delivered because the address provided is incorrect, access is unavailable or delivery cannot reasonably be completed, additional delivery arrangements or charges may apply.

Once your order has been delivered to the address provided, you are responsible for storing the products appropriately and following any storage instructions supplied with your order.

8. COLLECTION

Customers may also be able to collect their order where the collection option is available at checkout.

Collection details, including the available collection date and time, will be provided when your order is confirmed.

Customers must collect their order at the agreed time and ensure that chilled and frozen products are transported and stored appropriately after collection.

9. PRODUCT QUALITY AND COMPLAINTS

We take care to ensure that your order reaches you in the condition expected of Cavendish Primal.

Please inspect your order as soon as possible after delivery or collection. If you have a concern about the quality, condition or accuracy of your order, please contact us promptly using the contact details on our website.

Where appropriate, we may ask you to provide photographs or other information to help us investigate the issue.

If a product is found to be faulty, damaged or incorrect, we will assess the matter and, where appropriate, offer a replacement, refund or other suitable resolution in accordance with your legal rights.

10. PERISHABLE PRODUCTS AND ALLERGENS

Our products are perishable and must be stored according to the storage instructions provided with your order.

Chilled and frozen products should be refrigerated or frozen as soon as possible after delivery or collection.

Product descriptions may include allergen information where applicable. Customers are responsible for checking this information before ordering. If you require further information about allergens or ingredients, please contact us before placing your order.

Once products have been delivered or collected, Cavendish Primal cannot be responsible for deterioration caused by incorrect storage, handling or transportation.

11. WEBSITE AND LIABILITY

We make reasonable efforts to ensure that our website, product descriptions, images and pricing information are accurate. However, minor variations may occur.

We may temporarily suspend access to the website for maintenance, updates or other operational reasons.

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded under UK law, including liability for death or personal injury caused by negligence or your statutory consumer rights.

12. GENERAL

We may update these Terms & Conditions from time to time. The terms applicable to your order will be those in place when you place the order.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to your statutory consumer rights.

13. CONTACT US

If you have any questions about these Terms & Conditions, your order, delivery or collection, please contact the Cavendish Primal team through our Contact Us page.

For general enquiries, please use the Info contact details provided on our website.