1. WHO WE ARE

Cavendish Primal operates an online butcher and meat delivery service in the UK.

For the purposes of applicable UK data protection legislation, Cavendish Primal is responsible for the personal information collected through our website and services.

If you have any questions about how we use your information, please contact us using the contact details provided on our website.

2. INFORMATION WE COLLECT

When You Browse Our Website

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information and information about how you use our website.

We use this information to help operate, maintain and improve our website, understand how visitors use our services and maintain website security.

When You Place an Order

When you place an order, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase details
• Payment-related information
• Account information, where applicable
• Any information you provide when contacting us about your order

We use this information to process and fulfil your order, arrange delivery or collection, communicate with you about your order, process refunds where applicable and provide customer support.

When You Create an Account

If you create an account, we may store information such as your name, email address, telephone number, billing address, delivery address and account details.

Your account allows you to manage your details, view relevant order information and make future purchases more easily.

When You Subscribe

If you subscribe to Cavendish Primal, we may collect and process information required to manage your subscription, including your contact details, selected products, delivery frequency, subscription preferences and payment-related information.

We use this information to process recurring orders, manage your subscription, apply applicable subscription benefits and communicate with you about your subscription.

Our subscriptions are designed to be flexible, allowing customers to select their preferred delivery frequency and manage their subscription through their account.

When You Contact Us

If you contact us by email, telephone or through a contact form, we may collect your name, contact details and any information you choose to provide.

We use this information to respond to your enquiry, provide support and maintain records where necessary.

Reviews and Feedback

If you choose to leave a review or provide feedback, we may collect the information you submit, together with relevant technical information where necessary to help prevent spam or misuse.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil orders
• Arrange deliveries and collections
• Manage customer accounts
• Manage subscriptions and recurring orders
• Process payments and refunds
• Respond to enquiries and complaints
• Provide customer support
• Communicate with you about your orders or account
• Send marketing communications where you have provided the appropriate consent
• Improve our website, products and services
• Prevent fraud, misuse and security threats
• Meet our legal, regulatory and accounting obligations

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

4. PAYMENTS

Payments made through our website are processed using third-party payment providers.

Your payment card details are handled by the relevant payment provider rather than being stored directly by Cavendish Primal, where applicable.

Payment providers may process information such as your name, billing information, transaction details and payment information to securely process your payment.

The payment provider's own privacy policy will also apply to information they process.

5. COOKIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember items in your shopping basket
• Keep you signed in to your account
• Remember your preferences
• Understand how visitors use our website
• Improve website functionality and performance
• Support relevant marketing and advertising activities, where applicable

Some cookies are necessary for the website to function properly, while others may require your consent.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may use your contact details to send information about products, offers, promotions, subscriptions and other Cavendish Primal updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.

We will continue to send essential communications relating to your orders, account or subscription where necessary.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share relevant personal information with trusted third parties where necessary to provide our services.

This may include:

• Payment service providers
• Delivery and logistics providers
• Website and hosting providers
• IT and technical service providers
• Email and marketing service providers
• Analytics and website performance providers
• Professional advisers
• Government, regulatory or law enforcement authorities where legally required

We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that your information is handled securely.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our legal, accounting and regulatory obligations.

The length of time we retain information may depend on the type of information and why we need it.

For example, information relating to orders and transactions may need to be retained for accounting and legal purposes.

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information where there is no lawful reason for us to continue holding it
• Ask us to restrict how we use your information
• Object to certain uses of your personal information
• Request a copy of certain information in a portable format
• Withdraw consent where we rely on consent to process your information

Some of these rights are subject to legal exceptions.

If you would like to exercise your rights, please contact us using the details provided on our website.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are also responsible for keeping your account login details confidential and should notify us if you believe your account has been accessed without your permission.

11. INTERNATIONAL DATA TRANSFERS

Some of the third-party service providers we use may process or store personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services or platforms. These websites operate under their own privacy policies and terms.

Cavendish Primal is not responsible for how third parties collect, use or protect your information. We recommend reviewing their privacy policies before providing personal information.

13. CHILDREN'S PRIVACY

Our website and services are intended for adults, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us using the details provided on our website so we can take appropriate action.

14. DATA BREACHES

We take reasonable steps to protect your personal information and reduce the risk of data breaches.

If we become aware of a personal data breach, we will assess and investigate the incident and take appropriate steps to contain and resolve it. Where required by law, we will notify the relevant authority and affected individuals.

15. CONTACTING US

If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact Cavendish Primal using the contact details provided on our website.

You can also contact us if you believe your information has been used incorrectly or if you have any concerns about how we handle your personal data.

16. INFORMATION COMMISSIONER'S OFFICE

If you are unhappy with how we have handled your personal information, you have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about your data protection rights and how to make a complaint is available through the ICO.

17. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

Any updated version will be published on this page, and we recommend checking this policy periodically for the latest information.